Restitution, Inspection & Return Protocol
Effective Date: September 22, 2026. This Return & Refund Policy governs eligibility inspection, transit trauma remediation, return authorization routing, and capital restitution for architectural and sculptural objects acquired via kavryne.com, operated in alignment with Guizhou Yimainuo Technology Co., Ltd.
30-Day Inspection Window
Eligible domestic/international returns or exchange requests must be formally initiated via support channels within 30 calendar days of confirmed tracked carrier delivery to the destination address.
Artisanal Condition Mandate
Returned sculptural units must remain unblemished, unmounted, unsealed from custom protective crating, and accompanied by original packaging material integrity. Altered or stress-fractured pieces void eligibility.
Mandatory RMA Authorization
Physical shipment dispatched without prior electronic return merchandise authorization (RMA) diagnostic confirmation from service@kavryne.com will be refused at receiving intake.
WORKFLOW STEPS
Return Execution Sequence
Step 1 — Diagnostic Logging: Email service@kavryne.com or call +86 186-5921-3748 with your order identifier, high-resolution unboxing images/video, and structural rationale.
Step 2 — Authorized Routing: Upon compliance verification (within 24–48 operational hours aligned with 8:00 AM – 10:00 PM Daily support hours), customer service issues verified destination logistics credentials and RMA docket.
Step 3 — Tracked Dispatch: Ship item via tracked carrier within 7 calendar days of RMA issuance, providing tracking telemetry to support.
Buyer covers inbound/outbound transit cost plus a 10% artisanal recrating inspection fee for unblemished remorse returns.
Report structural arrival fractures within 48h; verified transit trauma triggers full restitution or priority artisan replacement (DDP/DDU).
Restitution issued to original payment gateway within 5–10 business days post-warehouse diagnostic sign-off.
NON-ELIGIBLE SCOPE
Final Sale & Exclusions
Custom dimensional scale commissions, private architectural installation variants, final clearance archive items, and promotional sample pieces are designated Final Sale and exempt from standard return/exchange windows.
Natural micro-aggregate resin shade variance, anisotropic brush grain individuality, or ambient kelvin lighting perception shifts do not constitute manufacturing defects or returnable grounds.
DISPUTE GOVERNANCE
Chargeback & Settlement Discipline
Support Engagement First
Initiating premature payment gateway chargeback disputes prior to completing formal RMA diagnostic triage with service@kavryne.com constitutes breach of commercial terms and triggers portal suspension.
Return-to-Origin Recovery
Unclaimed parcels or recipient address submission errors causing carrier return-to-origin incur actual incurred bidirectional cross-border freight recovery deductions prior to baseline credit execution.
Restitution Ceiling
Aggregate financial compensation for any disputed return or transit loss shall strictly not exceed the baseline purchase sum actually remitted for the specific disputed sculptural unit.
SUPPORT ACCESS
Concierge Verification
For urgent transit tracking inquiries or exception handling, our dedicated support team operates daily during active business windows to guide international fulfillment resolution.
Effective operating alignment ensures transparent resolution tracing under PRC statutory and D2C cross-border ecommerce standards. Effective date reference: September 22, 2026.
GOVERNANCE & PROVENANCE
Corporate Information
Kavryne™
Guizhou Yimainuo Technology Co., Ltd.
Wang Shiwei
Room 5, 3rd Floor, Unit 1, Building 7-A08, Parcel 7, Phase I, Peking University Resources Dream City, No. 235 Jiaxiu North Road, Guanshan Subdistrict, Guanshanhu District, Guiyang, Guizhou Province, China
8:00 AM – 10:00 PM Daily
RETURN ROUTING NOTICE
Administrative vs. Return Intake
Registered corporate domicile at Room 5, 3rd Floor, Unit 1, Building 7-A08, Parcel 7, Phase I, Peking University Resources Dream City, No. 235 Jiaxiu North Road, Guanshan Subdistrict, Guanshanhu District, Guiyang, Guizhou Province, China does not process direct merchandise return intake. Authorized return logistics routing requires prior approval and diagnostic instruction via service@kavryne.com or +86 186-5921-3748. Effective date: September 22, 2026.