Frequently Asked Questions

Q: Do Kavryne™ pieces have substantial physical weight, or are they hollow casts?
We treat physical mass as an active design parameter. Unlike hollow promotional novelties, our sculptures integrate high-density micro-aggregate resin formulas or solid basalt/brass weighting to ensure acoustic density, haptic gravity, and spatial stability on flat surfaces.

Q: Are subtle surface grains, micro-shadow variations, or color shifts considered manufacturing defects?
No. Because handcrafted brushed metallic anisotropy, natural stone stratification, and organic curing interact dynamically with kelvin room lighting, minor surface variance (within ±0.5mm dimensional thresholds) certifies authentic batch origin rather than structural defect.

Q: When does a legally binding purchase contract take effect?
Automated electronic checkout confirmation emails acknowledge submission receipt only. A legally binding purchase contract forms exclusively upon carrier tracking scan / outbound physical departure dispatch confirmation from our fulfillment logistics chain.

Q: Are international DTC shipments cleared DDU or DDP?
Default international fulfillment operates under DDU (Delivered Duty Unpaid) terms. Local VAT, import customs clearance compliance, and destination duties rest upon the Buyer/Importer-of-Record unless explicit DDP checkout pricing tiers are selected.

Q: Are my credit card numbers stored on Kavryne™ servers?
Never. Sensitive payment credential strings (PAN, CVV, private authorization tokens) bypass our internal infrastructure entirely, processed via PCI-DSS Level 1 compliant gateway acquirers through Shopify ecosystem architecture.

Q: Why has my order been flagged for an administrative KYC audit hold?
Velocity anomalies, billing/shipping country divergence, or automated fraud scoring flags trigger temporary quarantine. Unanswered verification inquiries within 72 operational hours auto-void and trigger baseline source-payment restitution.